We understand how frustrating this can be. If the card saved to your subscription was declined, don’t worry. There are a few common reasons this can happen, and we’ll walk you through them.
- Incorrect card details - Double-check that the card number, expiration date, CVV, and billing address are up to date.
- Insufficient funds or credit - The card may not have had enough available balance at the time your subscription processed.
- Card restrictions - Some cards block automatic or recurring transactions, especially for online or international purchases.
- Expired card - If your card has expired, you’ll need to replace it with a valid one.
- Bank declined the transaction - In some cases, your bank may reject the charge as a security precaution. You may need to contact them directly to approve it.
If you're not sure why your card was declined, we recommend reaching out to your bank or card provider for clarification.
To prevent future issues, you can update the saved card on your subscription anytime. Learn how to update your payment method here.
Still need help? Contact our Support Team, and we’ll be happy to assist you.