We understand how frustrating it can be when a package is marked as delivered, but you don't have it in your hands. If this happens to you, please reach out to our friendly and knowledgeable customer service team right away. You can give us a call at 1-800-864-2489 or send us an email at cs@unicity.com. We'll work with our partner carriers to coordinate shipment information and help you find a solution as quickly as possible. We want to make sure you receive your Unicity products and that you're completely satisfied with your order. So, please don't hesitate to contact us if you have any concerns or questions.